VEHICLE MAINTENANCE AND REPAIR PROCEDURES

Vehicle maintenance and repair procedures are a top priority for Hai Anh. This process is always carried out to ensure it meets the stringent requirements of our valued customers and partners.

Like any other vehicle or machine, cars will experience changes in performance, functionality, and quality after a period of use. This is especially true for Hai Anh's high-quality vehicles, which undergo continuous and multi-stage operation.

Why is vehicle maintenance and repair important?

Regular maintenance and repair is a process that involves sequential steps such as inspection, replacement, and adjustment. This is mandatory after a certain period of vehicle operation and is mandated by car manufacturers. Regular vehicle maintenance and repair offers the following benefits:

- Ensuring the safety of our customers and partners.

- Fuel efficient

- Demonstrate professionalism

- Minimize inconvenience-causing incidents.

- Meets warranty conditions.

- Comply with government regulations.

- To provide the best experience during the service process.

For Hai Anh Transport, the schedule for regular maintenance and repairs will be determined by the mileage the vehicle has traveled or any signs of problems arising.

Signs that a car service does not apply professional maintenance and repair procedures.

Besides reputable companies like Hai Anh, which always prioritize customer experience and safety, there are still many unprofessional and inconsiderate tourist and expert transportation services. These less reputable companies often neglect vehicle maintenance, so when using their services, you may notice unusual signs such as:

- The machine is running erratically or making noise.

- Strange noises are coming from the engine.

- Low vehicle power

- There is a fluid leak under the vehicle.

- Underinflated tires, tires making a loud squeaking sound when turning, or uneven tire wear.

- There is an unusual noise related to the movement of the suspension system.

- The car veered to one side while driving straight on a flat road.

- Ineffective brakes can easily cause accidents.

These factors not only significantly affect service quality but can also lead to unfortunate problems. Therefore, we need to carefully choose reputable and high-quality service providers.

Standardized maintenance procedures for vehicles at Hai Anh Transport.

Hai Anh is a young company with a forward-thinking vision for transportation services, emphasizing the need for change and a truly professional and distinctive approach, not only in Hai Phong but also in other localities. In the near future, Hai Anh aims to become one of the leading companies in the field of employee transportation and expert shuttle services in Vietnam.

With all that vision in mind, we are always conscious of continuously improving our facilities and capabilities. A vehicle maintenance and repair process at Hai Anh will include the following steps:

1. Receipt:

At this stage, the responsible department will receive and verify the vehicle information that has been stored.

2. Inspection and evaluation:

After receiving vehicle information, the next step is inspection and evaluation. Here, the vehicle will be inspected and evaluated in either a static or dynamic state regarding:

• A thorough inspection of the exterior and interior of the vehicle is conducted, identifying defects in the cab, cargo area, windshield, rearview mirrors, license plates, window mechanisms, doors, engine cover, frame, suspension, tires and tire pressure, lifting mechanisms (if any), and trailer towing equipment...
• Electrical system status: battery, stable operation of the gauges in the cockpit, signal lights, headlights, brake lights, horn, wipers, windshield washer system, ventilation system, etc.
• Steering system operation: Steering wheel free travel, power steering system operating status, steering trapezoid.
• Check the braking system: Brake pedal free travel, working condition and tightness of the brake master cylinder, air and oil lines, braking system effectiveness, etc.
• The stability of the engine, its components, assemblies, and other systems (fuel supply system, lubrication, cooling, main transmission, lifting mechanism, etc.).

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3. Maintenance and Repair

After the inspection and assessment process is complete, information about the vehicle's condition will be received and forwarded to the maintenance and repair department.

Routine maintenance will be the responsibility of specialists at the maintenance station and will be performed after a vehicle's operating cycle. This is determined by the vehicle's mileage or operating time.

For vehicles that develop problems requiring repair or replacement of certain parts, this department performs the work and conducts a thorough inspection before putting them back into service.

4. Hygiene

Once the vehicle has been serviced and maintained, it will be transferred to the cleaning department. At this point, the responsible staff will thoroughly clean both the interior and exterior of the vehicle.

Cleaning not only helps maintain the "newness" and aesthetics of your vehicle, but it also provides more comprehensive protection for both the interior and exterior.

5. Storage and delivery

This is the final stage of a vehicle maintenance and repair cycle at Hai Anh Transport. Here, the responsible department will store and hand over the vehicle after cleaning, preparing it for operation.